TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES BY hawrot.com
Definitions
Regulations are these Regulations for the provision of services by electronic means in the area of the Internet domain hawrot.com, which sets out the terms and conditions for the provision of Services by the Seller through the website www.hawrot.com to Customers.
Customer is an entity that enters into an Agreement with the Seller for the provision of Services, provided that it has full legal capacity, or limited legal capacity in cases regulated by generally applicable law, or is a legal person or an organizational unit.
A Consumer is a Client who is a natural person and concludes an Agreement not directly related to his/her business or professional activity.
The Seller is JOANNA HAWROT, registered in the Central Register and Information on Business Activity under the number NIP 6861630898 Grochowska 282/34, 03 - 842, Warsaw and REGON 121034169.
The Shop is an online store operated by the Seller in the Polish language through a website available on the Internet at the url www.hawrot.com/pl/. The Store provides Services, including Sales, to Customers.
Service is a service provided by the Seller to the Customer, based on an Agreement concluded between the parties through the Store, as part of an organized system of contract conclusion at a distance, without the simultaneous physical presence of the parties.
Shopping cart is a functionality of the Store that allows the Customer to complete orders of Products. Adding a Product to the list of Products included in the order is done by using the “To Cart” button, located next to the Product in the area of the Store's website.
A sale is a Service provided by the Seller to the Customer for the sale of Products without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Customer, sent and received by means of devices for electronic processing, including digital compression, and storage of data, which is entirely transmitted, received or transmitted via a telecommunications network.
Contract is a contract for the provision of Services by the Seller to the Customer.
Seller's Contact Data is the Seller's data by which the Customer may contact the Seller, i.e. Joanna Hawrot address: ul.
Grochowska, no. 282, loc. 34, 03-842 Warsaw, e-mail address: store@hawrot.com, phone number: 510 194 250.
Customer Contact Data is the Customer's data by which the Seller may contact the Customer, including address, e-mail address and telephone number.
Customer Account is a panel for managing Customer orders, available in the Store area, subject to Registration and login.
Registration is the creation of a Customer Account by a Customer, using the Store's registration form located on its website.
Product is an item presented in the Store area by the Seller for Sale.
Delivery is the delivery of Products to the Customer at the destination indicated by the Customer, through a Carrier.
Carrier is an entity, being a carrier, that performs the activities of Delivering Products in cooperation with the Seller.
Third Party Payment System - is the online payment system used by the Seller.
Business Days are days from Monday to Friday, excluding public holidays.
§1 General contractual terms and conditions
The Seller, pursuant to Article 8(1)(1) of the Act of July 18, 2002 on the provision of electronic services and the Act of May 30, 2014 on consumer rights, establishes the Terms and Conditions, which it makes available at the url of the Store, as follows: https://hawrot.com/
The Seller shall provide the Services in accordance with the Regulations and the provisions of generally applicable law.
The Seller makes these Regulations available on the Store's website.
Customers may at any time: access the Regulations, fix them, obtain and reproduce them by printing or saving them on a data carrier.
The information provided on the Store's website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Contract.
All Services are provided through the Store's website 24 hours a day and 7 days a week.
Translated with DeepL.com (free version)
§2 Terms of Use and Registration
In order to use the Store, it is necessary for the Customer to have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, Opera or other web browser. as well as an active and correctly configured e-mail account.
Use of the Store is made by familiarizing with its contents.
Customer orders are managed through a Customer Account. Use of the Customer Account is possible after its creation, using the correct login and password. In order to use the Customer Account it is required to log in using the password.
The creation of a Customer Account is made through voluntary Registration, consisting of completing and sending to the Seller a registration form, which is made available in the area of the Store's website.
Completion of the registration form consists in filling in all mandatory and possibly optional fields of the form, using true, complete and Customer-related data, in particular Customer Contact Data.
Before sending the registration form, by checking its appropriate field, the Client should declare that he has read the Regulations and accepts its provisions.
Before sending the registration form, by checking the appropriate box of the registration form, the Customer may voluntarily declare that he/she consents to processing of his/her personal data provided in the registration form for marketing purposes by the Seller.
The above statement includes confirmation by the Client that he has been informed about the content of this provision: the indicated marketing purposes may include, in particular, sending commercial information by the Seller using the Client's Contact Data. The consent referred to in the above point may be withdrawn at any time, and the Customer has the right to access and correct his personal data.
Submitting a registration form involves sending it to the Seller through the Store, using the appropriate functionality, located in the registration form area.
§3 Provision of free Services
The Seller provides the following free Services to Customers:
providing an order form to inquire about a Product, maintaining a Customer Account, Newsletter, recommending a Product.
The Agreement for providing the Service of providing access to the order form is concluded for a definite period of time at the moment of starting to use the order form and is terminated at the moment of placing an order or abandoning its placement by the Customer. The subject of this Agreement is the provision of an order form located on the Store's website for the purpose of sending an order to the Seller.
The Product Inquiry Service Agreement is concluded for a definite period of time when the Product Inquiry option is initiated and is terminated at the time of its use or abandonment by the Customer. The subject of this Agreement is the provision of the Product inquiry option to inquire the Seller about the availability of the Product.
The Agreement for the provision of Customer Account Services is concluded for an indefinite period of time at the time of Customer Account Registration. The subject of this Agreement is to provide a panel managing the Customer's orders.Before sending the registration form, by checking its appropriate box, the Customer should declare that he/she is familiar with the Regulations and accepts its provisions.
The Newsletter Service Agreement is concluded for an indefinite period of time at the moment when the Customer receives confirmation of the conclusion of the Newsletter Service Agreement by the Seller to his/her e-mail address. Ordering of the Service shall be made by the Customer using the appropriate Newsletter activation field in the registration form or other form made available by the Seller on the Shop website. The subject of this Agreement is the Seller's provision of services to the Customer, consisting of sending messages containing information about Products or Services provided by the Seller to the e-mail address. This Agreement is terminated when the Customer unsubscribes using the deactivation box in the Customer Account area or using the url link that is included in each Newsletter message.
The Product Referral Service Agreement is concluded for a definite period of time when the Product Referral form is initiated and is terminated when the Customer uses it or refrains from doing so. The scope of this Agreement includes the provision of a Product referral form to send a message about a Product to a third party designated by the Customer.
The Agreement for the provision of the free Service may be terminated by the Customer or the Seller without cause and at any time, using the functionalities included in the Terms and Conditions, or by e-mail sent to the e-mail address included in the Seller's Contact Data or the Customer's Contact Data.
§4 Orders
Orders for Products can be placed via the Store's website 7 days a week and 24 hours a day, using the Basket function. After completing the order list of Products, in the Shopping Cart area, the Customer proceeds to order processing.
If the Customer is a logged-in Customer Account holder, he/she proceeds to the next stage of order placement as a logged-in Customer.
If the Customer is not a logged-in Customer Account holder, the Customer chooses how to place the order by using the button: The object of this Agreement is to provide an order form located on the Store's website, in order to send an order to the Seller.
“Registration”, using the Customer Account to be registered. The Customer then registers the Customer Account and, using it, proceeds to the next step of placing an order.
“Place an order without creating an account”, bypassing the use of the Customer Account. Then the Customer proceeds to the next stage of order placement.
“Log in”, using the Customer Account held. The Customer then proceeds to the next stage of order placement.
After choosing the method of placing an order, the Customer provides:
Billing information for invoicing,
Delivery information, including the address of Delivery,
the method of Delivery of the Products, by selecting the appropriate Delivery option,
method of payment, by selecting the appropriate payment option.
Placement of an order is preceded by the receipt by the Customer, through the display in the Cart area, of information on the total price for the order, including taxes and related costs, in particular the costs of Delivery and payment.
Placing an order can be done by using the “Place an order” field in the Shopping Cart and is equivalent to the Customer making an offer to the Seller to conclude a Sales Agreement for the Products included in the order.
Before submitting the order form, the Customer should declare, by ticking its appropriate box, that he/she has read the Terms and Conditions and accepts its provisions.
The placed order may be changed by the Client until the moment of receiving information about shipment by the Seller.
Changes to the order may include its cancellation, partial cancellation, extension with additional Products, change of delivery address.
The Seller will immediately inform the Customer about the impossibility of processing the order, in case of circumstances causing it. Provision of this information is made by telephone or electronically, using the Customer's Contact Information. The information may include the following ways to modify the order:
cancellation in the part that cannot be realized, resulting in a recalculation of the value of the order
splitting the Products subject to Delivery into a part whose Delivery is possible and a part whose Delivery will take place at a later date, which does not result in a recalculation of the order value,
cancellation of the order in its entirety, which results in cancellation of the order value.
Order acceptance is confirmed by the Seller sending an e-mail to the e-mail address indicated in the Customer's Contact Details. Confirmation of order acceptance is tantamount to the Seller's acceptance of the offer to conclude a Sales Agreement, made by the Customer
§5 Sales
The Seller provides the Service of Distance Selling of Products to Customers via the Store.
The subject of the Sales Agreement includes the Seller's obligation to transfer ownership of the Products to the Customer and deliver them, as well as the Customer's obligation to collect the Products and pay the Seller the price of the Products.
The Seller reserves the right to run promotional campaigns consisting of reducing the price of a Product until a specified date or until the promotional stock of Products is exhausted.
By concluding the Sales Agreement, the Seller undertakes to Deliver Products to the Customer free from defects.
The Sales Agreement is concluded at the moment the Seller confirms the acceptance of the Customer’s order.
The Products are released without undue delay, usually within 1 Business Day.
The time for the release of the Products may change if the Customer modifies the order.
The release of the Products takes place:
in the case of the Customer selecting the Delivery option, via the Carrier, to the address provided by the Customer,
in the case of the Customer choosing personal collection of the Products, at the Store’s premises on Business Days between 1:00 PM and 6:00 PM.
The Products will not be released before payment is made by the Customer.
The risk of accidental loss or damage to the goods passes to the Consumer at the moment the goods are handed over to the Consumer.
The delivered shipment should be inspected by the Customer in the presence of the Carrier. In case of damage to the shipment, the Customer has the right to request the preparation of an appropriate damage report.
§6 Payments
The payment amount for the Sale is determined based on the price list of Products available on the Seller’s website at the time of ordering the Product. The prices listed on the Store’s website for a given Product are gross prices given in Polish zloty and include VAT, but do not include the costs of Product Delivery and the selected payment method.
Transaction and Product Delivery costs are borne by the Customer.
The total order price, visible in the Cart area before placing the order and after selecting the method of Product Delivery and payment, includes the price for the ordered Products along with applicable taxes and all additional costs, in particular Delivery and transaction costs. The total order price is binding for the Seller and the Customer.
The Store enables the following payment methods for the Sale Services:
in cash upon personal collection at the Store’s physical location,
by bank transfer to the Store’s bank account,
by transfer using an External Payment System,
in cash upon delivery by the Carrier.
The payment due date falls at the moment of Product release.
A receipt or VAT invoice for the Sale Service is attached to the Products being delivered or sent via email to the Customer’s email address, depending on the Customer’s preference.
The Customer agrees to receive invoices in electronic form.
The refund of payment by the Seller shall be made without undue delay, no later than within 14 days from the date the reason arises, in the event of:
withdrawal from the Agreement by the Consumer,
cancellation by the Customer of the order or part of the order paid for before execution,
acknowledgment by the Seller of a claim covered by a complaint, in whole or in part, on the basis of generally applicable laws.
The refund shall be made using the same payment method that was used by the Customer in the original transaction, unless the Customer agrees to a different method which does not incur any costs for them.
The Seller is not obliged to reimburse additional Product Delivery costs incurred by the Customer if the Customer chose a Product Delivery method other than the least expensive standard Delivery method offered by the Seller.
§7 Complaints and Warranties
Complaints may be submitted by letter or email to the postal or electronic address: butik HAWROT, ul. Kopernika 8/18, 00-367, Warsaw, store@hawrot.com
The complaint notification should include a description of the issue and the Customer's identifying information.
The Seller shall process complaints within 14 days from the date of submission. It is recommended that the content of the complaint include the Customer's Contact Details to facilitate a response and related correspondence.
If the complaint concerns a Product, in order for the Seller to consider the complaint, the Customer should deliver or send the complained Product to the address: butik HAWROT, ul. Kopernika 8/18, 00–367, Warsaw.
Complaints may be submitted under the warranty for defects in Products covered by the Sales Agreement and other Services.
If the Product has a defect, the Customer may request that the Product be replaced with one free from defects or that the defect be removed. The Seller is obliged to replace the defective Product with a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Customer.
The Seller may refuse to comply with the Customer's request if bringing the defective Product into conformity with the Agreement in the manner chosen by the Customer is impossible or, compared to the alternative method of achieving conformity with the Agreement, would incur excessive costs.
If the Customer is not a Consumer, the Seller may also refuse to replace the Product with a defect-free one or remove the defect if the cost of fulfilling this obligation exceeds the price of the sold Product.
If the Product has a defect, the Customer may submit a statement to reduce the price or withdraw from the Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Product with one free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller, or the Seller has not fulfilled the obligation to replace the Product with a defect-free one or remove the defect. The Customer may not withdraw from the Agreement if the defect is insignificant.
The Consumer may, instead of the defect removal proposed by the Seller, demand that the Product be replaced with a defect-free one or, instead of replacement, demand defect removal, unless bringing the Product into conformity with the Agreement in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of a defect-free Product, the type and significance of the defect found, and the inconvenience that would be caused to the Consumer by another method of satisfaction are taken into account.
The reduced price referred to in items 7.10 and 7.11 above should be in such proportion to the price resulting from the Agreement as the value of the defective Product is to the value of a defect-free Product.
The Consumer has the possibility to use the following out-of-court complaint handling and redress methods:
submitting a request to the permanent consumer arbitration court operating at the Trade Inspection for resolution of a dispute arising from the concluded Sales Agreement,
submitting a request to initiate mediation proceedings to the Provincial Inspector of Trade Inspection for the amicable resolution of a dispute between the Consumer and the Seller,
using the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
submitting a complaint via the EU online ODR platform, available at http://ec.europa.eu/consumers/odr/.
§8 Withdrawal from the Agreement / Returns
The Consumer may withdraw from the Agreement, including the Sales Agreement, within 14 days without giving any reason, subject to the provisions indicated in the withdrawal instruction attached to the Terms and Conditions and available on the Store’s website.
The right to withdraw from the Agreement does not apply to the Consumer in relation to the Agreement:
if the Seller has fully performed the service with the explicit consent of the Consumer, who was informed before the service began that, upon its full performance by the Seller, they would lose the right to withdraw from the Agreement,
for a NON-PREFABRICATED PRODUCT, PRODUCED ACCORDING TO THE CONSUMER'S SPECIFICATIONS OR SERVING TO SATISFY THEIR INDIVIDUAL NEEDS,
for a PERSONALIZED PRODUCT, MADE TO THE CUSTOMER'S INDIVIDUAL ORDER AND MEASUREMENTS,
for a PRODUCT THAT DETERIORATES QUICKLY OR HAS A SHORT SHELF LIFE,
for a PRODUCT DELIVERED IN SEALED PACKAGING THAT, AFTER OPENING, CANNOT BE RETURNED FOR HEALTH OR HYGIENE REASONS IF THE PACKAGING WAS OPENED AFTER DELIVERY,
for PRODUCTS THAT, DUE TO THEIR NATURE, BECOME INSEPARABLY MIXED WITH OTHER ITEMS AFTER DELIVERY,
when the SELLER DETERMINES THAT THE PRODUCT SUBJECT TO WITHDRAWAL SHOWS SIGNS OF USE OR DAMAGE CAUSED BY THE CUSTOMER,
PERSONALIZED PRODUCTS MADE TO THE CUSTOMER'S INDIVIDUAL ORDER ARE NOT SUBJECT TO EXCHANGE OR RETURN.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. The statement may be made using the form attached to the Terms and Conditions and available on the Store’s website.
If the Seller receives the Consumer’s withdrawal statement electronically, they will promptly send the Customer confirmation of receipt.
The Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller immediately, but no later than 14 days from the day of withdrawal. Sending back the Product before the deadline is sufficient to meet the deadline. This provision does not apply if the Seller has offered to collect the Product themselves.
The Seller is obliged to collect the Product at their own cost if, due to its nature, the Product cannot be returned by standard postal means and if it was delivered to the Consumer at the place of residence at the time of the conclusion of the Sales Agreement.
The Consumer is responsible for any diminished value of the Product resulting from using it beyond what is necessary to establish its nature, features, and functioning.
In the case of withdrawal, the Agreement is considered not concluded. If the Consumer submits a withdrawal before the Seller accepts their offer, the offer ceases to be binding.
Information on the right of withdrawal is available in the withdrawal instruction attached to the Terms and Conditions.
Personalized products or those made to the consumer’s individual order are not eligible for return.
The Consumer may return the product within 14 days of receiving the shipment without giving any reason; after this period, the Seller reserves the right to refuse the return.
Only returning the products within 14 days of receiving the shipment is considered a valid withdrawal. Merely notifying the Seller of intent to return (via email or phone) without returning the products within that period is not legally effective. In such cases, the Seller reserves the right to refuse the return.
The Seller reserves the right to refuse the return of products that show signs of use.
After accepting the return, the Seller will refund the Consumer within 14 days of receiving the return shipment via bank transfer or the original payment method.
The Seller informs that fabric patterns shown in the online store photos may differ from the actual ones. This is due to each item being unique; the print design is dedicated to a specific piece, and its placement may change with subsequent pieces.
§9 Supplementary Provisions
All trademarks, graphic elements, and photos displayed on the Store’s website for the presentation of Products are subject to the copyright of their respective owners.
The Store’s domain name, logos, name, and Terms and Conditions are protected by copyright and legal protection.
The Client acknowledges that it is prohibited to provide unlawful content.
The Seller undertakes to make every effort to ensure the proper functioning of the Store and to assist in resolving technical issues related to its operation.
The Seller undertakes to take actions aimed at protecting the data in the Client’s Account against unauthorized access and use.
The Seller’s liability towards Clients who are not Consumers for the provided Services is limited to the amount paid by the Client.
The Seller is not liable for:
interruptions in the proper functioning of the Store and improper performance of Services caused by force majeure, in relation to Clients who are not Consumers,
interruptions in the proper functioning of the Store and improper performance of Services for Clients who are not Consumers, caused by technical activities or reasons attributable to entities through which the Store provides Services,
loss of benefits by the Client who is not a Consumer,
damage caused by the Client’s violation of the Terms and Conditions.
§10 Final Provisions
The Seller may collect information for local storage on the Client’s device using the browser’s memory mechanism through the use of “cookies”.
The personal data of Store users is processed based on the consent of the data subjects or when necessary for the execution of an Agreement — either when the person is a party to the Agreement or when processing is required to take steps prior to concluding an Agreement at the data subject’s request.
Personal data is collected for the purpose of providing Services by the Seller. Persons whose data has been collected by the Seller have the right to access, correct, and submit a written, justified request to cease processing, as well as object to such processing.
The principles for processing personal data, privacy policy, and cookies policy are regulated in the document “Privacy and Cookies Policy”, which constitutes an appendix to the Terms and Conditions and is published on the Store’s website.
By concluding a Service Agreement, the Client voluntarily authorizes the Seller to send information related to Agreements and their execution to the Client’s Contact Details, as well as commercial information — provided separate consent has been given.
A Client who is not a Consumer is obligated to inform the Seller about any changes to their Contact Details; failure to do so means notifications sent to the previously provided Contact Details are deemed effective.
The Terms and Conditions may be amended due to changes in the law concerning services provided by the Seller or due to technical or organizational modifications related to the services.
Amendments to the Terms and Conditions will be made by publishing the updated version on the Store’s website, with prior notification. Notice of the amendment will be posted no later than 10 days before it takes effect and sent to the Client’s Contact Details if a continuous Agreement is in place.
Changes to the Terms and Conditions do not apply to Sales Agreements concluded before the amendment’s effective date.
The provisions of the Terms and Conditions are not intended to exclude or limit the rights of a Client who is a Consumer under the generally applicable provisions of Polish law.
In the event of any conflict between the Terms and Conditions and the generally applicable provisions of Polish law, the latter shall prevail.
Any matters not regulated by these Terms and Conditions are governed by the generally applicable provisions of Polish law.
The Terms and Conditions shall enter into force 10 days from the date of their publication on the Store’s website.
INFORMATION ON THE RIGHT OF WITHDRAWAL
INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day:
on which you acquired possession of the goods or on which a third party other than the carrier and indicated by you acquired possession of the goods – in the case of a contract of sale, supply contract, or a contract for work that constitutes a movable item;
on which you acquired possession of the last of the goods or on which a third party other than the carrier and indicated by you acquired possession of the last of the goods – in the case of a contract involving multiple goods delivered separately;
on which you acquired possession of the last batch or piece or on which a third party other than the carrier and indicated by you acquired possession of the last batch or piece – in the case of a contract for goods delivered in batches or parts;
on which you acquired possession of the first of the goods or on which a third party other than the carrier and indicated by you acquired possession of the first of the goods – in the case of contracts for regular delivery of goods over a defined period.
To exercise your right of withdrawal from the contract, it is sufficient to send us the information regarding the exercise of your right to withdraw before the withdrawal period expires. To withdraw from the contract, you must inform us by email at store@hawrot.com, by mail at butik HAWROT, ul. Kopernika 8/18, 00 – 367, Warszawa, or by phone at 510 194 250 of your decision to withdraw from this contract in an unequivocal statement. You may use the withdrawal form template, but it is not mandatory.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from this contract, we will refund any payments received from you without undue delay, and in any case, not later than 14 days from the day we were informed of your decision to exercise your right of withdrawal from this contract. We will make the payment refund using the same means of payment as used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any charges in connection with the refund. We may withhold the reimbursement until we have received the goods or until we have received proof of their return, whichever comes first.
If you have received goods in connection with the contract, please return or deliver the goods to us at butik HAWROT, ul. Kopernika 8/18, 00 – 367, Warszawa, without undue delay, and in any case, not later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period has expired. Please note that you will bear the direct cost of returning the goods. If, due to their nature, the goods cannot be returned by regular mail, you will bear the direct cost of returning the goods. The cost is estimated to be a maximum of approximately PLN 20.00. You are only responsible for any decrease in the value of the goods resulting from handling the goods in a manner other than what was necessary to establish the nature, characteristics, and functioning of the goods.
EXCLUSION OF THE RIGHT TO WITHDRAWAL FROM THE CONTRACT
The right to withdraw from a distance contract or contract concluded outside of the business premises does not apply to the consumer in the case of contracts:
For the provision of services, where the entrepreneur has fully performed the service with the consumer's express consent, and the consumer was informed before the commencement of the service that once the service has been completed by the entrepreneur, the right to withdraw from the contract will be lost;
In which the price or remuneration depends on fluctuations in the financial market that are beyond the entrepreneur's control, and which may occur before the withdrawal period expires;
Where the subject of the contract is an unprefabricated product made according to the consumer's specifications or serving to meet their individualized needs;
Where the subject of the contract is a perishable item or one with a short shelf life;
Where the subject of the contract is a product delivered in a sealed package, which cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
Where the subject of the contract is goods that, due to their nature, are inseparably mixed with other items after delivery;
Where the subject of the contract is alcoholic beverages, the price of which was agreed upon at the time of concluding the sale contract, and whose delivery may only take place after 30 days, and whose value depends on fluctuations in the market that are beyond the entrepreneur's control;
Where the consumer has expressly requested the entrepreneur to come to perform urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer or delivers goods other than spare parts necessary for the repair or maintenance, the consumer has the right to withdraw from the contract with regard to the additional services or goods;
Where the subject of the contract is sound or video recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
For the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
Concluded through a public auction;
For the provision of accommodation services other than for residential purposes, transportation of goods, car rentals, catering services, services related to leisure, entertainment, sporting, or cultural events, where the contract specifies the day or period of service provision;
For the delivery of digital content not stored on a tangible medium, if the performance of the service started with the consumer's express consent before the withdrawal period expired and after being informed by the entrepreneur about the loss of the right to withdraw from the contract;
Products that show signs of use by the customer or defects identified by the seller after inspecting the product.
This document is an annex to the Terms and Conditions for the provision of electronic services by HAWROT.
WITHDRAWAL FORM
(This form must be filled out and sent only in case of withdrawal from the contract)
Addressee: HAWROT Boutique, ul. Kopernika 8/18, 00 – 367 Warsaw
I/We() hereby inform/inform() of my/our withdrawal from the sales contract of the following goods() / the contract for the delivery of the following goods() / the contract for the performance of the following work() / the provision of the following service()
Date of conclusion of the contract()/receipt()
Name and surname of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if the form is sent in paper version)
Date
(*) Delete as appropriate.
This document is an annex to the Terms and Conditions for the provision of electronic services by HAWROT.
COMPLAINT FORM
(This form can be filled out and sent in case of submitting a complaint under the warranty)
Addressee: HAWROT Boutique, ul. Kopernika 8/18, 00 – 367, Warsaw
Client's Address
Client's Phone Number
Client's Email Address
As contact details to be used for responding to the complaint and for related correspondence, I indicate:
postal address,
email address.
The complaint concerns:
Sales Agreement dated __________, product __________
Agreement for the provision of another Service
other: __________
Date the cause of the complaint was identified: __________
Description of the issue:
Complaint Request
removal of the defect in the Product or Service
replacement of the Product with one free from defects
price reduction of the Product
withdrawal from the Agreement
The Client acknowledges that: Products may be covered by a manufacturer’s or distributor’s warranty. In such a case, the Client is entitled to submit a complaint under the rights arising from the warranty by filing a complaint to the guarantor. The complaint can be submitted to the guarantor either through the Seller or directly. The Client may exercise rights under the statutory warranty for physical defects of the Product independently of the rights under the warranty. By submitting a complaint, the Client consents to the processing of their personal data by the recipient for the purpose of handling the complaint and conducting related correspondence. This consent may be withdrawn at any time, and the Client has the right to access and correct their personal data.
Signature of the claimant
This document constitutes an annex to the Terms and Conditions of electronic service provision by HAWROT.